BSc in Electronics Engineering

Technological Educational Institute of Thessaloniki

Department of Electronics engineering

Microcomputers field of study

Internship at Papapostolou HT

Thesis - MCTRL appliance wattage monitor

Computer Science Certificates

Harvard edX

Professional Certificate in CS for Python

Computer Science - CS50X

Programming with Python - CS50P

Cybersecurity - CS50CS

CISCO Network Academy

Networking Essentials for CCNA

Michigan University

Python Data Structures

Microsoft

Azure Fundamentals - AZ-900

English Language Certificates

Cambridge University

FCE B2

Esolnet

LRN C2

Global On-Site Support Engineer

Capgemini   |   Group IT | 2024 - Current

As a GOSS Engineer at Capgemini, I provide comprehensive technical support for our global infrastructure. This includes network troubleshooting, resolving customer tickets, managing hardware and system room operations, maintaining user accounts, and delivering both remote and on-site assistance. I ensure smooth operation of vital systems, co-operating with several Group IT teams such as Network, Global Infra, Audio/Video, Hardware Asset Management, and Intune Autopilot team.

NOC Systems Administrator

HDL Design House | 2022 - 2024

At HDL Design House, I served as a Systems Administrator at the Network Operation Center, providing comprehensive technical support for their SOC design and verification processes. My responsibilities included managing network infrastructure, troubleshooting customer tickets related to system performance, performing hardware maintenance, and ensuring smooth operation of the system room environment. I also oversaw user account management and provided remote and on-site support to clients in the SOC design zone.

IT Helpdesk

Target Power Group | 2018 - 2022

As an IT Helpdesk support at Target Power Group, I provided essential technical assistance to clients, including equipment setup and deployment, network management, troubleshooting hardware issues, maintaining user accounts, and developing comprehensive backup plans to ensure business continuity.

Computer Hardware Technician

Target Power Electronics | 2013 - 2018

At Target Power Electronics, I honed my skills as a B2B Computer Hardware Technician. My responsibilities included maintaining and repairing various laptop models, diagnosing hardware issues, assembling and disassembling computers for repairs, performing intricate SMD soldering and BGA rework for complex component replacement, and providing technical support to clients. I developed expertise in IC reprogramming and advanced troubleshooting techniques throughout this role.